Terms and Conditions

Terms and Conditions

GMR Muhammad & Sons PTE Ltd


GMR Muhammad & Sons PTE Ltd owns is located at Gulam Place, Nakasi, Fiji Islands. If you wish to get in touch, please contact us via email on [email protected] and let us know how we can help you.

Acceptance of Terms

When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order.

Payment and Delivery

At GMR Muhammad & Sons PTE Ltd we offer a quick, safe, and affordable set of options for payment and delivering for your online purchase to your home, office or wherever your project is taking place.  Surcharges may apply for multiple items, or based on the size, weight, or any special handling requirements. This is required to make sure your order reaches you safely. Orders will only be accepted by GMR Muhammad & Sons PTE Ltd, and payment is to be made in Fijian currency. Any contract arising   from this site is governed by the laws of Fiji. GMR Muhammad & Sons PTE Ltd will deliver goods only within Fiji.

Our standard delivery terms for general consumer orders is $10.00FJD flat fee for areas within Suva and Nausori corridors.

Deliveries will be carried out either be GMR Muhammad & Sons PTE Ltd owned trucks or via courier services nominated by GMR Muhammad & Sons PTE Ltd. Deliveries to rural or maritime regions are handled on a case-by-case basis and managed by our head office at Gulam Place, Nakasi, for assistance you can contact [email protected].

In regard to COVID-19 restrictions and regulations you may face delay in delivery time however we will try our utmost best to ensure all deliveries are done in timely manner.

Trade Customers

Trade orders (contractors, construction companies, businesses) are typically fulfilled by GMR Muhammad & Sons PTE Ltd trucks due to the nature of goods and large volumes. Delivery scheduling and availability is at discretion of the Hardware Manager and the following factors are considered:

  • Availability of other deliveries in the same area
  • Whether the consolidated items form a full truck load.
  • Calculation of delivery charges outside of the normal terms will be based on the market rate determined via quote for delivery service from courier and carrier companies nominated by GMR Muhammad & Sons PTE Ltd.
  • We prioritize delivering items ordered before 10:30am and are within Suva and Nausori corridor of the head office, to be delivered on the same day. This is usually accommodated but not guaranteed.
  • Delivery timelines to customers may get affected due to the state of roads, value of purchase and adverse weather conditions.
  • For larger items and special-order deliveries, confirmation and arrangements must be done via email at [email protected]
  • Customers are advised to seek necessary clarification at the time of making their purchase to avoid any misunderstandings or confusions.
  • Payment will be refunded for items not physically in stock
  • GMR MUHAMMAD & SONS PTE LTD reserves the right to amend its Delivery Policy without notice.


Once you have placed your order, if required, our team will be in contact with you to arrange a delivery time and any special delivery instructions. We will aim to deliver your order within 1 to 3 working days to most areas.


Confirmed orders to be delivered to Narain jetty from our HQ.

Customer should make arrangements with respective to shipping companies’ items to be delivered. GMR MUHAMMAD & SONS PTE LTD reserves no responsibility on any damage caused during maritime delivery. All delivery arrangement shall be made via email at [email protected]

Delivery from GMR to Narain Jetty is $100.00FJD per truck load.

Product Availability

Product may be added to or removed from the site from time to time. From time-to-time products described on the site may not be available.

While GMR Muhammad & Sons PTE Ltd does not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate.

Orders, Price and Payment

Products may be ordered by following the instructions on the catalogue pages of this site.

All prices quoted include Value Added Tax. Prices may increase or decrease from time to time.

You can pay by MyCash, MPaisa or via Direct deposit.

Order Fulfilment

Delivery charges within Suva and Nausori will be calculated for each order and shown as a separate item before you chose to enter your payment details and send the order to be processed.

Deliveries will be done by GMR Muhammad & Sons PTE Ltd or by any delivery service as chosen by GMR Muhammad & Sons PTE Ltd.

For offshore deliveries please seek assistance at [email protected]. If the customer chooses to nominate a shipping agent, GMR Muhammad & Sons PTE Ltds responsibility for product shall cease on delivery of the order to your nominated shipping agent.

Collect in Store

Orders must be collected within 7 days from the date you are notified by email that your Order is ready for collection. If your Order is not collected within this time, your order will be cancelled. The HQ may then allocate those Goods to another customer and your refund will be credited, less any administration fee payable. You acknowledge that we may record the  details of any identification provided in relation to collection of products.

Offer and Acceptance of Order

When you place an order with us, you are making an offer to buy goods. This occurs when you place your order on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order, including entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you can print as a receipt of your order.

We will take payment from you when we accept your order.

Order Status and Notification

We will send you an e-mail to confirm that we have received and accepted your order, which indicates that your order has been accepted and you  may not cancel it. We may communicate with you regarding your account and orders using your email address, phone number (including text message) and other forms of communications that may reasonably  become available to us.


Goods are at our risk until delivered to you, or in the case of an offshore island address, until delivered to your shipping agent. We may deliver each item ordered separately if we choose for supply or other reasons. If this is the case it may incur any extra delivery cost.

Cancellation and Product Return

We stand behind our product range and work hard to provide you with affordable quality products. We at GMR Muhammad & Sons PTE Ltd encourage our customers to be fully aware of products they plan to purchase. You may cancel the order within 24 hours from the time of original order or prior to order being placed in transit (earlier of the two).

If an order is cancelled after 24 hours or if products are already in transit, GMR reserves the rights to reject the cancellation.

We cannot guarantee that it will be possible to cancel your order as it may have already been processed.

Cancellation can be processed as a credit for future purchase or refund in full (subject to handling or other surcharges). Customers are advised to contact us by emailing us at [email protected] or calling us on 5553 / 3410155 for any queries or clarifications pertaining to this policy.

While we try to ensure that the price and description of goods or services    is accurate, if there is an error with the listing a product on our website or a technical error in the processing of your  order, we reserve the right to refuse or cancel the order.

Our right to cancel orders applies to orders that have been accepted.

Use of Cookies

Some pages on this site use “cookies” which are small files that the site places on your hard drive for identification purposes. These files are used for site registration and customisation the next time you visit us.

You should note that cookies cannot read data on your hard drive. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. If you do not accept cookies,

Disclaimer. Limitation of Liability and Indemnity

To the extent permitted by law, we exclude all liability to you or anyone  else for loss or damage of any kind (however caused or arising) relating in any way to the website including, but not limited to, loss or damage you might suffer as a result of:

  • Errors, mistakes, or inaccuracies on the website;
  • Your act, or failing to act, on any information contained on or referred to on the website or any linked website;
  • Personal injury or property damage of any kind resulting from your access or use of the website;
  • Any unauthorised access to or use of the website’s secure servers;
  • Any interruption or cessation of transmission to or from the website;

Routine Security Checks

GMR Muhammad & Sons PTE Ltd reserves the right to contact the purchaser of an order to confirm the validity of delivery details supplied and we will perform security checks on any orders that raise a security alert based on purchase type or level. GMR Muhammad & Sons PTE Ltd reserves the right to cancel and refund any order that appears to be fraudulent.